A PayIn Refund is a request to reimburse a user on their payment card. The money which has already been paid will automatically go back to the user’s bank account.

• If you're doing a partial Refund, note that you can only refund the same amount on the same transaction once per day (this is to prevent unintended duplicate refunds). After 24h you can do another refund of the same amount on the same transaction. If it is a different amount on the same transaction, there is not this limit.

You can only refund a Payin in the 11months period following the original transaction.

You can refund Card Direct Payins, Card Web Payins, Preauthorization Payins, Direct-Debit Web Payins and Direct-Debit Direct Payins. Note that for Direct-Debit Direct Payins, you are limited to 5 refunds for each Payin.

Note that the minimum amount for refund is one euro/pounds.

A Payout Refund is a request only generated by TransactBox when the bank of the user rejected the transfer. In this case we reimburse the payout and so the funds into the wallet. So the payout object remains in "SUCCEEDED" but we create a refund object and you receive a "PAYOUT_REFUND_SUCCEEDED" notification and event.

No matter if it is

• a PayIn refund : request to reimburse a user on its payment card. The money which has already been paid will automatically go back to the user’s bank account
• a Transfer : request to reimburse a wallet. The money which comes from a wallet and has already been transferred to another one goes back to the wallet it came from
• or a PayOut refund

A Repudiation is created when a user has a requested a chargeback for a PayIn and the bank has withdrawn the funds from us automatically – they are always linked to a dispute. If you win the dispute, we will refund the amount repudiated funds.